Help Center
Everything Nexus can do, what each feature is for, and how to use it.
Home page & orbital layout
What it does: Your hub. Apps orbit a central clock and your profile summary, with contacts and quick tools in the side columns.
- 1Tap an app on the ring, or a quick-access link in the right column, to open it.
- 2Change the shape of home in Settings → Homepage Layout: Orbital puts apps on the ring, Grid lays them out in a tidy block, Spotlight turns them into a swipeable carousel.
- 3Turn on icon spin in the same place if you want the ring to rotate slowly.
- 4Use Settings → Customize Home Page to choose which apps appear on the ring, and Home Columns to pick what sits in the left and right columns.
Good to know: On a phone the ring becomes a grid, the side columns drop away, and the apps you use most sit in the bottom bar.
Gamertag / username
What it does: A unique @tag others use to find you and add you as a contact, shown instead of your email everywhere.
- 1Open Settings → Username / Gamer Tag.
- 2Type a tag of 3 or more characters using letters, numbers, _ . or -.
- 3Press Save. If someone already has it, pick another.
Good to know: Your tag appears on your Space, in chats and on contact lists, so keep it recognisable.
Profile photo
What it does: Shown on your Space, in chats, on contact lists and next to anything you post.
- 1Open Settings → Profile and tap the camera icon.
- 2Pick an image from your device; it uploads immediately.
- 3Tap the X on the photo to remove it and go back to your initial.
Good to know: Your Space also has its own banner and a separate space photo, so your Space can look different from your chat avatar.
App Store — get & remove apps
What it does: Choose which Nexus apps you use. Removed apps disappear from your home page and cannot be opened until you get them back.
- 1Open Store from the navigation or your home page.
- 2Press GET to add an app, the trash icon to remove it, or OPEN to launch one you already have.
- 3Removed apps stay out of your home grid and the mobile bottom bar straight away.
Good to know: Home, Contacts, Messages, Call, Space, Store and Settings are always installed and cannot be removed.
Install Nexus on your phone
What it does: Adds Nexus to your home screen so it opens full-screen like a native app.
- 1Open Settings → Install Nexus → Add to Home Screen.
- 2On iPhone, open Nexus in Safari, tap Share, then Add to Home Screen.
- 3On Android, open the browser menu and choose Install app or Add to Home screen.
Contacts
What it does: Your friend list, with online status, pending requests and blocked users in separate tabs.
- 1Search by gamertag or email, then send a contact request.
- 2Incoming requests appear under Pending — accept or decline each one.
- 3Use the menu on a contact to rename how they appear to you, block or report them, or remove them.
- 4The dot next to a name shows whether they are online right now.
Good to know: Blocking someone stops their messages and requests; you can unblock from the Blocked tab at any time.
Messages
What it does: Real-time one-on-one chat with typing indicators, attachments, read receipts, copy and translation tools.
- 1Pick a contact in the sidebar (on a phone, tap one to open the conversation).
- 2Type and press Enter to send. SENT means it left your device, READ means they have opened the conversation.
- 3Use the paperclip to send a photo, video or file. Images and videos preview right in the thread; other files download with their original name.
- 4Hover a message to copy it, or press the globe to translate it into English.
- 5Press the phone icon in the conversation header to call that contact directly.
Good to know: Turn on Auto-Translate in Settings and incoming messages in another language get translated as they arrive.
Rooms
What it does: Group hangouts with a shareable join code, group chat, a room feed and ready-checks.
- 1Create a room and share its code, or use Join and enter a code someone gave you.
- 2Members press ready so the group can see who is set to go.
- 3Post into the room feed to keep plans and links in one place.
- 4Any member can vote to self-destruct a room; once half the members agree, a countdown starts and the room is removed.
Good to know: Public rooms stay hidden until a dev approves them, then they appear in the public room directory.
Feeds & posts
What it does: A social feed of posts, polls and official Nexus updates, organised by hashtags.
- 1Create a post — it needs at least one hashtag, up to 30 characters each.
- 2Like and comment on anything in the feed, and report a post that breaks the rules.
- 3Create a poll with two or more options and an optional closing date; once it closes it shows results only.
Good to know: Posts with a room’s hashtags also appear inside that room, so one post can reach the main feed and a room at once.
Space (your profile page)
What it does: Your personal page: photo, banner, bio, mood, colours, pinned interests, XP and achievements, plus an optional custom HTML block.
- 1Open Space → Edit to change your name, bio, mood and interests.
- 2Use the colour sliders to set your accent, secondary accent and background hue.
- 3Upload a banner and a space photo if you want your page to look different from your chat avatar.
- 4Visitors can open your Space from a contact list and add you as a contact from there.
Good to know: The custom HTML block is sanitised before it renders, so keep it to text, links and images.
Discover (NexusMatch)
What it does: AI friend-matching based on a short questionnaire, your interests and — only if you opt in — your chat style.
- 1Fill out the questionnaire once: age, interests, humour, social energy, conversation depth and what you are looking for.
- 2Search for matches; each suggestion comes with a compatibility score, a reason and an icebreaker.
- 3Accept to open a temporary chat with that person, or pass on them.
- 4Reset passes or your questionnaire in Settings → NexusMatch Discovery.
Good to know: Message analysis is optional and only stores aggregated style stats, never the text of your messages.
Events
What it does: Plan game nights with your contacts and collect RSVPs in one place.
- 1Create an event with a title, start time, game and description.
- 2Invite contacts, and optionally attach a room so everyone lands in the same place.
- 3Invitees reply Going, Maybe or Can’t — you can see every answer on the event.
Voice & video calls
What it does: Peer-to-peer calls with your contacts, including multi-party calls.
- 1Open Call, choose a contact and press ring.
- 2Allow microphone (and camera) access when the browser asks the first time.
- 3Accept or decline an incoming call from the toast that appears.
- 4The floating call panel keeps mute, camera and hang-up controls visible while you browse other pages.
Good to know: Calls connect directly between you and the other person, so both of you need to be online.
Screen share
What it does: Stream your screen to one or more contacts in real time, and watch theirs.
- 1Open Share, choose the contact to share with, then press SHARE MY SCREEN.
- 2Pick the window, tab or full screen in the browser prompt.
- 3To watch someone else, select their name and press WATCH THEIR SCREEN.
- 4Use the fullscreen button for a bigger picture, and STOP to end for everyone.
Good to know: Invite more people mid-session from the panel that appears while you are broadcasting — the people already watching stay connected.
Remote control
What it does: Let a trusted contact view and control your screen to help you out.
- 1Open Remote and send a request to a contact.
- 2They must accept before anything is shared — nothing starts silently.
- 3End the session at any time; access stops the moment it closes.
Good to know: Only do this with someone you know and trust.
Files
What it does: Shared file storage between you and your contacts. File names and extensions are kept exactly as uploaded.
- 1Open Files and upload the file you want to store.
- 2Pick which contact to share it with; they receive a notification.
- 3Recipients can download it from their own Files list.
Projects
What it does: Share what you make — playable HTML games, software, art, 3D models and Minecraft schematics.
- 1Upload a file with a title and description; the description is required so people know what it is.
- 2HTML uploads open in the browser player, and .OBJ/.GLB models and Minecraft schematics open in the 3D viewer.
- 3Others can play, download and like your project.
Good to know: Large projects play best on desktop — mobile browsers can struggle with heavy 3D scenes.
XP & achievements
What it does: Earn XP for being active, and unlock achievements as you use Nexus. Progress shows on your Space and on home.
- 1Just use Nexus — chatting, adding contacts, sharing files and playing all count.
- 2Active time is tracked while the window is open, which feeds your total hours.
- 3Open Space to see your level, XP bar and the achievements you have unlocked.
Accent & background colours
What it does: Recolour the whole interface with presets or custom hue and shade sliders.
- 1Open Settings → Accent Color, or background color.
- 2Pick a preset swatch or drag the slider; the preview updates as you move it.
- 3Press Reset to return to the default Nexus blue.
Sound effects
What it does: Message, join, ping and ring sounds.
- 1Open Settings → Sound Effects.
- 2Switch it to OFF to mute every in-app sound.
Notification emails
What it does: Emails about messages, likes, comments, calls, contact requests and achievements — only sent after you have been offline for a while.
- 1Open Settings → Notification Emails.
- 2Switch it ON to receive catch-up emails, OFF to stop them.
Good to know: Nothing is emailed while you are actively using Nexus, so you never get a pile of emails for things you already saw.
Language filter
What it does: Blocks or covers swearing in chats and posts.
- 1Open Settings → Language Filter.
- 2Choose whether to block obscene messages or cover explicit words instead of blocking them.
Good to know: Slurs and hate speech are always blocked and reported to the dev team, whatever this setting says.
Customize Home Page & hotbar
What it does: Pick which installed apps appear on your home page and in the mobile bottom bar.
- 1Open Settings → Customize Home Page and expand it.
- 2Toggle the apps you want on and off.
- 3Press Save Layout — each column saves independently.
The Help button
What it does: The NEED HELP? button in Settings opens this page: a written guide to every feature, searchable and grouped by category.
- 1Open Settings and press NEED HELP? at the top.
- 2Search by any word — “screen share”, “gamertag”, “delete” — or pick a category.
- 3Every topic explains what the feature does and the exact steps to use it, without sending you anywhere else.
- 4Cannot find an answer? Send a suggestion from the Feedback page and a dev will look at it.
Reporting users & posts
What it does: Flag harassment, hate speech, spam, scams, impersonation or unsafe content for the dev team.
- 1Use the report option on a contact, a message or a post.
- 2Pick a reason and add what happened.
- 3Devs review every report and can warn, suspend or ban the account.
Good to know: Blocking someone is instant and does not need a report — use it first if you just want them gone.
Feedback & bug reports
What it does: Send bug reports, issues and feature suggestions straight to the dev team.
- 1Open Feedback (also linked from Settings).
- 2Choose Issue or Suggestion, pick a category, and describe it.
- 3You can follow up on it later from the same page.
Legal, privacy & account deletion
What it does: Terms of service, privacy policy, changing your account email, and permanently deleting your account.
- 1Read the terms and privacy policy from Legal, linked in Settings.
- 2To change your email, use Settings → Change Email and send the request; a dev applies it and your messages, contacts and posts move with you.
- 3To delete your account, go to Settings → Danger Zone, type DELETE and confirm. The dev team processes it, then your data is erased and your Space is left as a headstone.
Good to know: Deletion is permanent — your posts, messages, contacts and Space content cannot be recovered afterwards.